A tenant texts "the AC isn’t working." You mean to deal with it. Three days and forty unrelated messages later, it’s gone, until it’s an emergency.
Texts aren’t a tracker
SMS is great for "running late," terrible for work that has a lifecycle. There’s no status, no owner, no history, and no way to see everything that’s open across your units.
What good looks like
- Every request has a status: open → in progress → resolved → closed.
- A timeline shows who said what and when status changed.
- Photos and priority come in with the request, so you can triage.
- You can see all open requests across the portfolio in one place.
How Unitly helps
Tenants file requests with a title, photos, and priority; you move them through statuses and comment, and both sides see the full history. Your dashboard lists what’s still open so nothing rots in a text thread.